Frequently Asked Questions

PRICE CURRENCY

All prices are USD.

RETURN POLICY

All Sales are Final. No returns or refunds, seller fault excepted. If we ship an incorrect item, please contact us and we will rectify the mistake immediately.

IS THIS A PAYSITE?

No, this site is free of charge to whoever visits it. Registering as a member has many benefits and is free of charge.

WHAT ARE THE BENEFITS OF REGISTERING?

Becoming a member of West Coast Newsstand will allow you to enter your information (name, address, and credit card) only once, making it simple and easy to place your next order. Review all of your orders. Track and see if your order has been shipped. Have a wish list of items you would like to purchase in the future.Receive special   discounts, offers and coupons.

DO I NEED TO GIVE YOU MY CREDIT CARD INFORMATION TO REGISTER?

No! Creating an account requires NO credit card until you decide to buy. Registration to our site is completely free of charge.

WHAT IF I DON’T NEED TO RECEIVE PROMOTIONAL MAILINGS

If you supply us with your email or postal address online you may receive periodic mailings with information on new products, services or upcoming sales. If you do not wish to receive these mailings, click on the modify link under the Profile heading.

WHY DO I HAVE TO PROVIDE MY TELEPHONE NUMBER IN MY PROFILE? WHAT IF I DON’T WANT TO RECEIVE ANY PHONE CALLS?

We never call the number you provide us to market our products. At West Coast Newsstand your privacy is our biggest concern. For this reason your phone number will only be used if we have a problem with your order or the delivery of such order.

WHAT IS A WISH LIST?

A Wish List is a convenient place for you to store items that you are interested in buying but you do not want to purchase yet. Please note you must register in order to utilize a Wish List.

WHEN WILL MY ORDER SHIP?

All orders received are processed and shipped within 24 hrs. business hours of their receipt.

HOW WILL MY ORDER SHIP AND WHEN WILL IT ARRIVE?

All orders are shipped in plain, unmarked envelopes via the United States Postal Service. All orders placed between 8AM-4PM EST will be processed.

INMATE ORDERS

We welcome orders from inmates and/or those ordering on behalf of inmates but there are a few additional terms of ordering you need to be aware of:

It is 100% the responsibility of the person placing the order to know WHAT IS and more importantly WHAT IS NOT allowed into their facility and to order accordingly.

DO NOT ORDER an item your facility does not allow.  If you are unsure of your facilities’ policies please check with them prior to ordering.

West Coast Newsstand takes no responsibility, nor do we compensate in any way, for items seized by prison facility staff due to its content not being allowed.

NO EXCEPTIONS!

Once the order’s tracking information shows delivery to the address provided (facility address, not actual inmate), West Coast Newsstand’s responsibility of delivery is complete.  We take no responsibility for any confiscation, denial, editing, censoring, damage, or interruption of delivery of any kind of the item(s) ordered once it passes into the possession of prison facility staff, nor do we compensate for it.

NO EXCEPTIONS!

We remove DVD’s prior to shipping as they are NEVER allowed at any correctional facility.
By placing this order as an inmate or on behalf of an inmate I understand and agree to abide by all the terms of ordering laid out in this document, and further that I am giving up all claims of compensation should the items I ordered be denied delivery in any and all manner to the inmate by the prison staff.

Thank you for your understanding.

HOW DISCREET IS THE PACKAGE?

Our products are shipped in non-descriptive plain packaging in order to ensure your privacy.

HOW CAN I TRACK THE STATUS OF MY ORDER?

To track the status of your order, you must register as a member of our site. Once you are logged in click on the ‘track my order’ button under the ‘Profile’ heading. You can also track your package, when shipped with a traceable carrier, on the email confirmation received upon shipping.

HOW CAN I ADD ITEMS TO MY RECENTLY PLACED ORDER?

To add an item to your recently placed order you will need to contact us here.

WHAT IF I AM NOT ALLOWED TO RECEIVE PORNOGRAPHIC PRODUCTS FROM OUTSIDE MY COUNTRY?

 

Censorship is a very common issue around the world. At West Coast Newsstand, we understand your desire to purchase our unique products.For this reason, we will attempt to work with you to find ways of delivering your products to increase your chance of receiving them.  However, we are not responsible for items seized by customs. Just let us know, how we can help to expedite your order. However, it is important to note that we cannot be held responsible for Customs seizures.

HOW CAN I CONTACT CUSTOMER SERVICE?

For customer service inquiries or product related questions, you may reach us by sending us a message here. Expect a response within 24-48 hours.